Refund Policy

Overview
This Refund Policy sets out how refunds are issued for orders placed at
kiplingbag.it.com. It works alongside our Shipping Policy and Customer Service
Policy. We aim to make refunds straightforward: a long return window, free return
shipping on eligible items, and prompt processing once your return is approved.
Our Refund Commitment
• 60-day return window — eligible items may be returned within sixty days of
delivery
• Free returns — we cover return shipping for authorized returns
• Refund processing — approved refunds are completed within five to ten
business days
• Currency — all refunds are issued in USD at the amount originally charged
Return Eligibility
To qualify for a refund, returned items must meet the following conditions:
• The return is requested within sixty days of the delivery date shown in tracking
• The item is unused, unworn and in the condition in which it was received
• All original tags, protective covers, dust bags and included accessories are
present
• The item is returned in packaging adequate to protect it in transit
• The return has been authorized in advance by our support team
Items that show signs of use beyond reasonable inspection, that are missing original
components, or that are returned without prior authorization may be refused or
subject to a partial refund. Where a return is refused, we will contact you to explain
the reason and arrange to send the item back to you.
Non-Returnable Items
The following are not eligible for return unless faulty or incorrectly supplied:
• Items marked as final sale or clearance at the time of purchase
• Personalized or made-to-order items
• Personal hygiene items where the protective seal has been removed
• Gift cards and store credit
• Items returned after the sixty-day window has closed
How to Request a Refund
1. Contact our team. Email support@kiplingbag.it.com with your order number,
the item you wish to return and the reason for the return.
2. Receive authorization. We will confirm eligibility, issue a return authorization
and provide a prepaid return label along with packing instructions.
3. Pack the item securely. Use protective packaging and include all original
components. Reuse of the original outer packaging is recommended where it is
still in good condition.
4. Send the return. Drop the parcel at the carrier location indicated on your label
and keep the drop-off receipt until your refund is confirmed.
5. Confirmation. We will email you when your return is received and again when
the refund is issued.
Returns sent without prior authorization, or sent to an address other than the one
provided with your return label, may experience significant delays or may not be
traceable to your order.
Return Shipping Costs
Returns are free when they are authorized in advance and sent using the prepaid
label we provide. Do not ship a return at your own expense unless our team has
specifically asked you to. Where a prepaid label is not available for your location, we
will provide an alternative arrangement at no cost to you.
If you choose to use your own shipping method for convenience, we recommend a
tracked and insured service, as we cannot accept responsibility for returns lost in
transit that were not sent using our label.
Refund Method and Timing
Approved refunds are issued to the original payment method used at checkout.
Depending on your payment provider, the refund may take up to ten business days
to appear in your account after we have processed it.
• Inspection: returns are inspected within a short period of arrival at our facility
• Processing: approved refunds are submitted within five to ten business days of
inspection
• Posting: your bank or card issuer determines the final posting date
We will notify you by email at each stage. If the full refund window has passed and
your refund has not appeared, contact support@kiplingbag.it.com with your order
number and we will supply a refund confirmation reference for your bank.
Partial Refunds
A partial refund may be issued where an item is returned with minor missing
components, where a multi-item order is only partially returned, or where a
promotional discount applied to the original order affects the refundable value. We
will always explain the calculation before processing a partial refund.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or is not the item you ordered, contact
support@kiplingbag.it.com within a reasonable period of delivery. Include your
order number and clear photographs of the item and its packaging. In these cases
we cover all return shipping costs and, once the issue is confirmed, will issue a full
refund or dispatch a replacement at your preference. You will not be asked to pay
for return shipping on an item that arrived faulty or incorrect.
Order Cancellations
Orders may be cancelled free of charge before dispatch. Email
support@kiplingbag.it.com with your order number as early as possible;
cancellation requests are handled in the order they are received. If your order has
already been dispatched, it cannot be cancelled, but you may return it under the
sixty-day return window once it arrives.
Exchanges
Where you would prefer a different size, color or style, the fastest route is to request
a refund for the original item and place a new order for the replacement. This
ensures the item you want is reserved for you rather than waiting on stock
confirmation during a return transit.
Refunds and Promotions
Storewide discounts and promotional pricing are reflected in the amount actually
paid for each item. Refunds are calculated on the amount actually charged, not on a
reference or comparison price. Where a promotion required a minimum spend,
removing a returned item from the order may recalculate the discount applied to
the items you keep.
Late or Missing Refunds
If you have received a refund confirmation from us but cannot see the credit on your
statement:
• Check your bank or card statement again, as posting times vary by issuer
• Confirm the refund has not been applied to a different card if the original card
has been reissued
• Contact your bank with the refund reference we provided
• Email support@kiplingbag.it.com if the issue remains unresolved
Changes to This Policy
We may update this Refund Policy from time to time. The version published on
kiplingbag.it.com at the time your order was placed governs that order.
Contact Us About Refunds
All refund and return requests are handled by email at support@kiplingbag.it.com.
Please include your order number so we can locate your purchase immediately and
respond with a specific next step.