Terms of Service

Agreement to These Terms
These Terms of Service describe the services Kipling Live provides through
kiplingbag.it.com and the standards that apply when you use them. By creating an
account, contacting our team or placing an order, you agree to these terms. They
complement our Terms of Use, Terms of Purchase, Shipping Policy and Refund
Policy.
Description of Our Service
Kipling Live operates an online retail service. Through kiplingbag.it.com we offer a
curated selection of designer handbags, backpacks, luggage, wallets, messenger bags
and travel accessories for sale to individual customers and, under our wholesale
program, to business buyers.
Our service includes browsing and product discovery, order placement and
payment processing, quality inspection before dispatch, order tracking, customer
support, returns authorization and refund processing. We operate as an authorized
reseller and are not the brand owner.
Accounts
You may shop as a guest or create an account. With an account you agree to:
• Provide accurate and complete registration information
• Keep your password confidential and not share your account
• Update your details so that orders and service messages reach you
• Notify support@kiplingbag.it.com immediately if you suspect unauthorized
access
We may suspend, restrict or close an account where we detect fraudulent activity,
repeated policy abuse, harassment of our staff, or use of the service for unlawful
purposes. Where an account is closed, we will complete or refund any outstanding
order in accordance with our Refund Policy.
Service Availability
We aim to keep kiplingbag.it.com available at all times. The store may occasionally
be unavailable due to scheduled maintenance, system updates, security work or
events beyond our control. Where maintenance is planned, we work to schedule it
outside peak browsing hours and to keep any interruption brief.
Product listings may be updated, moved or withdrawn at any time. Withdrawn
items are marked as unavailable and any affected order is handled under our Terms
of Purchase.
Service Standards
We hold our service to the following published standards:
• Order processing: within one to three business days of payment confirmation
• Delivery: estimated six to twelve days after dispatch
• Shipping: free on every order
• Returns: accepted within sixty days of delivery
• Return shipping: free on authorized returns
• Refunds: completed within five to ten business days of approval
• Pricing: all amounts displayed and charged in USD
Communications From Us
We send three categories of message:
Transactional messages. Order confirmations, dispatch notices, tracking updates,
delivery exceptions and refund notifications. These are necessary to fulfill your
order and cannot be unsubscribed from while an order is active.
Service messages. Replies to your support inquiries, return authorizations and
requests for information needed to complete an order.
Marketing messages. New arrivals, promotions and store news, sent only where
you have opted in. Every marketing email contains an unsubscribe link, and you
may withdraw consent at any time by emailing support@kiplingbag.it.com.
Your Responsibilities
When using our service you agree to provide accurate order and contact details, to
review your order before completing checkout, to use the site lawfully, and to treat
our team with respect. You also agree not to misuse promotional offers, not to place
orders for resale outside our wholesale program, and not to submit payment details
for methods you are not authorized to use.
Suspension and Termination
We may suspend or terminate access to the service where these terms are breached,
where required by law, or where continued access presents a security or fraud risk.
You may stop using the service and request account deletion at any time by emailing
support@kiplingbag.it.com.
Termination does not affect any order already accepted by us, nor any right to a
refund that has already accrued.
Feedback and Suggestions
We welcome feedback about our store, our products and our service. Any
suggestion, idea or review you share with us may be used by Kipling Live without
obligation or compensation, and will not be treated as confidential unless we agree
otherwise in writing. Your feedback helps us improve the experience for every
customer.
Third-Party Services
Our service relies on third parties to process payments, ship parcels, host the store,
deliver email and measure performance. These providers act on our instructions
and are selected for reliability and security. We remain your point of contact for any
issue arising from their work on our behalf.
Warranties and Limitation of Liability
Our service is provided with reasonable care and skill. To the extent permitted by
applicable law, we exclude implied warranties relating to uninterrupted or error-
free operation and we are not liable for indirect or consequential loss, loss of profit,
loss of data or loss of goodwill arising from use of the service.
Where liability cannot be excluded, it is limited to the value of the order to which the
claim relates. Nothing in these terms limits consumer rights that cannot be limited
under applicable law.
Changes to the Service and to These Terms
We may refine our service, introduce new features and revise these Terms of
Service as our business develops. The current version is always published on
kiplingbag.it.com and takes effect when posted. Where a change materially affects
your rights, we will take reasonable steps to bring it to your attention.
Contact
• Service and account questions: support@kiplingbag.it.com
• Media and partnership inquiries: press@kiplingbag.it.com
• Wholesale and bulk orders: wholesale@kiplingbag.it.com
• Store: kiplingbag.it.com