Shipping Policy

Scope of This Policy
This Shipping Policy explains how orders placed at kiplingbag.it.com are processed,
dispatched and delivered. It applies to every order placed through our online store,
regardless of destination or order value. By completing a purchase, you agree to the
terms described below.
Order Processing
All orders are processed within one to three business days of payment confirmation.
Processing includes payment verification, stock confirmation, quality inspection and
packing. Business days are Monday through Friday and exclude public holidays
observed at our dispatch facility.
Orders placed over a weekend or on a public holiday begin processing on the next
business day. During peak periods or promotional events, processing may take the
full three business days even for in-stock items.
Delivery Timeframes
Once your order has been dispatched, delivery is estimated at six to twelve days.
This estimate covers the complete transit period from our dispatch facility to your
delivery address. The same six to twelve day estimate applies to every destination
we serve; we do not differentiate between domestic and international delivery
windows.
Total time from order placement to arrival is therefore approximately seven to
fifteen days, combining processing and transit. Most orders arrive toward the earlier
end of this range, but the full window should be allowed before an order is
considered delayed.
Shipping Costs
Shipping is free on every order at kiplingbag.it.com. There is no minimum purchase
requirement, no destination surcharge and no handling fee. The price displayed at
checkout in USD is the total amount you pay for goods and delivery.
Shipping Methods and Carriers
We work with established international and regional carriers selected by route,
parcel weight and service performance. The carrier for your order is assigned
automatically and cannot be selected at checkout. All parcels are dispatched with
tracking, and tracking information is emailed to the address on your order as soon
as a shipping label is created.
Tracking may take a short period to show movement after the label is issued. This is
normal and does not indicate a problem with your order.
Destinations
We ship to most destinations served by our carrier partners. Delivery availability is
confirmed at checkout when you enter your shipping address. If we are unable to
ship to a location, the option will not appear at checkout, and any order that cannot
be fulfilled to the entered address will be cancelled and refunded in full.
Order Tracking
You can follow your parcel using the tracking number provided in your dispatch
email. Tracking status updates as the parcel is scanned through the carrier network.
If tracking has not updated for several consecutive days, contact
support@kiplingbag.it.com with your order number and we will open an inquiry
with the carrier on your behalf.
Address Accuracy
Please review your shipping address carefully before completing checkout. We ship
to the exact address provided with the order. Kipling Live cannot redirect a parcel to
a different address once it has entered the carrier network, and we are not
responsible for parcels delivered to an incorrect or incomplete address supplied at
checkout.
If you notice an error immediately after ordering, contact
support@kiplingbag.it.com as soon as possible. We will update the address if your
order has not yet been dispatched. Once dispatched, changes are no longer possible.
Split Shipments
Where an order contains multiple items, we may ship them together or in separate
parcels depending on stock location and parcel dimensions. Split shipments are sent
at no additional cost, and each parcel receives its own tracking number. Your order
is complete only when every parcel has arrived.
Customs, Duties and Import Charges
Where a destination levies import duties, taxes or customs processing fees on
inbound parcels, those charges are the responsibility of the recipient. They are not
included in the price you pay at kiplingbag.it.com and are not controlled by us. We
complete customs documentation accurately and declare parcels in accordance with
carrier and customs requirements.
Failed Delivery Attempts
If a delivery attempt is unsuccessful, the carrier will normally leave a notification
with instructions for redelivery or collection. Parcels that are not collected within
the carrier’s holding period are returned to us. Once a returned parcel is received
and inspected, we will contact you to arrange a refund or redelivery. Redelivery may
be subject to a further delivery charge where the return was caused by non-
collection or an incorrect address.
Delayed, Lost and Damaged Parcels
Delayed parcels. If your order has not arrived within the estimated delivery
window, email support@kiplingbag.it.com with your order number. We will
investigate with the carrier and provide a status update.
Lost parcels. If a parcel is confirmed lost by the carrier, we will dispatch a
replacement where stock allows, or issue a full refund, whichever you prefer.
Damaged parcels. If your order arrives with visible transit damage, keep the
packaging and contents, take clear photographs, and contact
support@kiplingbag.it.com within a reasonable period of delivery. We will arrange a
replacement or refund and will guide you through any documentation the carrier
requires.
Undeliverable and Refused Parcels
Parcels that are refused at delivery or returned as undeliverable will be refunded
once received and inspected at our facility. Any duties or return freight charged
back to us by the carrier may be deducted from the refund amount where applicable.
Shipping Summary
• Processing time: one to three business days
• Delivery estimate: six to twelve days after dispatch
• Shipping cost: free on all orders
• Tracking: provided by email on dispatch
• Currency: all charges displayed and settled in USD
Questions About Shipping
For questions about processing times, tracking or delivery, contact
support@kiplingbag.it.com and include your order number. Our customer service
team will respond with a specific answer about your order.